1. Go on: https://xat.com/ticket
2. Clic on OPEN NEW TICKET
3. Clic on HELP TOPIC, select “Location Update”
4. On (Subject) of the ticket, write: I need a location update
5. Copy the next text and paste it on ”Message”. Replace everything in CAPS with your data. When you’re done, clic on OPEN TICKET:
Hi, I’d like to know if you can update my location, I’ve recently moved to another location/I’ve recently changed my ISP so I can’t turn on account locking protection.
I’ve moved from: (PLACE WHERE YOU LIVED BEFORE THE CHANGE)
To: NEW PLACE.
Name of my old ISP: HERE YOU WRITE THE NAME OF YOUR OLD INTERNET COMPANY.
Name of my current ISP: HERE THE NEW NAME OF THE INTERNET COMPANY.
Please do what you can.