1. Go on: https://xat.com/ticket
2. Clic on OPEN NEW TICKET
3. Clic on HELP TOPIC, select “Short names and groups”
4. On the (Subject) of the ticket, write: I want a short name transfer
5. Copy the next text and paste it on ”Message”. Replace everything in CAPS with your data. When you’re done, clic on OPEN TICKET:
Hi, I’d like my short name “NAME OF YOUR SHORTNAME HERE” transferred to another account.
Transfer from ID: THE ID THAT YOU’RE ON CURRENTLY
Transfer to ID: YOUR NEW ID
Please do what you can.